Frequently Asked Questions

Everything you need to know about your Nuby experience.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are processed within 5-7 business days of receipt.

Do you offer international shipping?

Yes, Nuby ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How do I find the right size?

Each product page features a detailed size guide. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Nuby, we prioritize ethical manufacturing and use organic or recycled materials in over 70% of our collections to reduce our environmental footprint.